Employee Spotlight on Dawn Gamboa
Meet the humans behind Thunes. Our Employee Spotlight series shines a light on the personal journeys and unique contributions of our team members. At Thunes, every role plays a part in building smarter ways to move money around the world. In this spotlight, we’re proud to introduce someone who’s grown with Thunes from day one.
Meet Dawn Gamboa, Customer Implementation Director – APAC & MENA. Over the past eight years and counting, Dawn has risen from a support role to leading a global team, helping our Members in Greater China, APAC, and the Middle East go live seamlessly with our cross-border payments solutions. Read more to find out about her journey, which is nothing short of inspiring.
From First Line Support to Global Leadership
“I lead the team that ensures our customers enjoy a smooth and efficient technical implementation journey, from post-sales all the way through to stabilisation,” Dawn explains.
But her story began in a very different part of the business. “I started in customer support! Then I found an opportunity to join the implementation team, and I’ve continued to grow ever since.”
Dawn’s journey highlights what’s possible when curiosity, drive, and the right environment come together, and she’s been making the most of every opportunity at Thunes.
Creating Impact Where It Counts
Over the years, Dawn has led countless projects across diverse markets, and she’s proud of every single one.
“Each implementation is a new challenge and a new opportunity to learn. But the ones that have helped drive business revenue? Those are especially rewarding. It’s fulfilling to know that our work directly contributes to Thunes’ growth.”
Her team’s success lies in their ability to navigate complexity, build trust with customers, and deliver results, no matter the market.
Why Thunes? The Culture, The People, The Possibilities
Ask Dawn what she loves most about Thunes, and the answer comes easily. “It’s the incredible diversity. With over 60 nationalities here, you’re constantly learning about people, cultures, and perspectives. You get to work with brilliant colleagues, learn from inspiring mentors, and grow in ways you never expected.”
And when it comes to her favourite Thunes memories? “Definitely the Thunes Together events. I’ve been lucky to attend all of the global company events we’ve held. Meeting colleagues from around the world face-to-face is such a special experience and I’ve made lifelong friends along the way.”
“If you love working with diverse teams and want to make an impact in cross-border payments, Thunes is where you want to be,” Dawn says. “Here, you’re always learning. Your ideas matter. And the growth, both personal and professional, is real.”
Beyond the Office
When she’s not leading global implementation projects, Dawn is off discovering the world with her loved ones by her side.
“Travelling is my way of recharging. I love exploring new places, and I always find myself observing the different payment methods used in each country. It’s fascinating and often sparks ideas I can bring back to work.”
Dawn’s story is a brilliant example of what’s possible at Thunes. From her first role in support to leading a team across continents, she’s proof that when you start life at Thunes, the sky is the limit!
To learn more about careers at Thunes, visit our careers page.
